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What Our Terms Mean for Your Account

wagerus5 operates where state law permits, and every account on this platform is governed by our published terms of use, privacy policy, and applicable state regulations.

State-dependent accessPayPal & Venmo account rulesData retention policyPlay+ prepaid card termsAccount dispute process
wagerus5 What Our Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, a data request, or a dispute tied to a PayPal, Venmo, or Play+ transaction, our team handles those through dedicated channels. Players in Newark can reach us the same way as anyone else — there is no regional queue. Use the path that matches your concern.

Live Chat Open live chat from your account dashboard for real-time help on terms questions, account access issues, or transaction disputes tied to your wallet.
Email Support Send a written legal or privacy inquiry to our support email. Include your account ID so we can locate your record and respond within our published window.
Account Help Center The help center inside your account holds our current terms of use, privacy policy, and cookie policy in full — searchable and always up to date.
HOW WE HANDLE THIS

Data, Cookies, Security, and Your Account

Our approach to account security and data handling is straightforward. We collect only what we need to operate your account, process your PayPal or Venmo transactions, and meet state-level compliance requirements. Here is how each area works in practice.

Data Handling We collect your name, email, payment identifiers, and session data. We do not sell your personal data to third parties. You can request a copy of your data at any time through account settings.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences through the banner on first visit.
Account Security Your account is protected by password authentication and an OTP step for sensitive actions like withdrawals. SSL encryption covers every page, including the PayPal and Play+ deposit screens.
Data Retention and Changes We retain account records for the period required by state law. To request a correction or deletion, contact support via live chat or email with your account ID and the specific change needed.

Common Legal and Account Policy Questions

These are the questions we hear most often about terms, data rights, and account rules. Each answer reflects the actual policy in place today — not a general platform description.

Access depends on your state's law. We operate only in eligible states where online casino activity is permitted. Confirm your state's current rules before opening an account.

We record the transaction amount, timestamp, and the payment reference ID. We do not store your full PayPal or Venmo login credentials — those stay within their own platforms.

Log in, open the help center, and submit a data-access request with your account ID. We will compile and send your record within the timeframe required by applicable state law.

You can request deletion of non-essential data at any time. Some records must be kept for legal and compliance reasons; we will tell you exactly what is retained and why.

Your Play+ balance is governed by the card issuer's terms as well as ours. We initiate the return of eligible funds to your card before closing; contact support to confirm the exact process for your account.

Start with live chat or email, citing your transaction reference number. Internal review is the first step; if unresolved, your state's consumer-protection process is available as a next escalation path.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.